Returns & Exchanges

Return window

You can request a return or exchange within 7 days of receiving your order. The item must be unused, in its original packaging with all accessories, and accompanied by the invoice.

What qualifies

• The item arrived damaged or defective.
• You received the wrong item, size, or colour.
• The item does not match its description on our website.

What does not qualify

• Items damaged after delivery through misuse or accident.
• Items returned without their original packaging, accessories, or invoice.
• Products marked non-returnable on the product page, and items in hygiene-sensitive categories.

How to request

Contact us with your order number, a short description of the problem, and a photo if the item is damaged or incorrect. We will confirm whether the request qualifies and arrange the pickup or exchange.

Refunds

Once the returned item reaches us and passes inspection, we issue the refund through your original payment method, or by mobile wallet for cash-on-delivery orders. Refunds are normally completed within a few working days of inspection. Delivery charges are non-refundable unless the return was caused by our error.